Hi, I’m calling to follow up on your last appointment. But first, can you please tell me your full name, address, and date of birth?

hands typing on laptop keyboard with stethoscope nearby
hands typing on laptop keyboard with stethoscope nearby

I heard this daily introduction back when I worked as an analyst at a call center alongside nurses treating patients with chronic kidney disease. I tracked phone call productivity and efficacy by looking at metrics such as call duration and medication adherence.

What surprised me most was how much time nurses spent with patients conducting routine tasks. …


Person laying down with radio boom box by feet
Person laying down with radio boom box by feet
Photo by Eric Nopanen on Unsplash

Listening to music is a highly personal experience. Every musician has their own style, sound, and if they’re lucky, fans. When I hosted my radio show in college I didn’t necessarily expect a fan base, but I did want people to listen closely.

What started as a couple of albums on my iPod Mini (remember those?) has since grown to a massive collection of musical experiences. Much of my teenage and young adult years were and continue to be spent in record stores, browsing online music forums or at live shows.


Considering the economics of design improves user experience

Person’s hand inputting ATM pin number
Person’s hand inputting ATM pin number
Photo by Eduardo Soares on Unsplash

Economics is frequently associated with business, finance or politics. Design may conjure thoughts of art and aesthetics. As a designer with an economics background, I’ve noticed that few people associate the two fields with each other. However, there is immense opportunity to combine design principles with economic theory to create valuable products and services.

Before diving into specifics, we must understand how a typical economist and designer think. At its core, economics explores how people respond to incentives. Money is one incentive, but so is social status, recognition or the opportunity to save time. Designers explore how people accomplish goals…

Julia Anderson

UX designer exploring how technology can make us better humans

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